Frequently Asked Questions
Hyper Hub is cloud based software available on phone, tablet or desktop.
No, customers simply login via www.hyperhub.com.au using the secure login, however when you save the Home Screen to your desktop, you can access it like an app.
Yes, your data is 100% yours and at any time you can download it directly from the Hyper Hub simply by clicking the Download button.
Yes, any changes your customers make to their contact details will be updated in real time in your database.
Yes, many clients have pages available to their members & properties so they can only see and update their specific website page. They can update text and images and in easy to use Hyper Hub environment. To set-up your website so your members can update their own webpage does incur an additional set-up charge.
Yes, you can. There is no additional fee for multiple lists within your database.
Yes, included in the standard Hyper Hub contract you may send up to 30,000 emails per month. Additional emails can be sent for an additional fee.
No. The Hyper Hub will automatically dedupe contacts based on email address and your contact will only receive the email once.
We usually allow 1 week to set up, logos, email templates and customised reporting. This also includes set-up of the included user licenses.
Make sure your database is up to date and emails are deliverable. If you are not sure about the integrity of your database, Hyper Hyper can help you with this process.
Yes, a half hour general training session is included. The software is intuitive and easy to use! A comprehensive User Manual will also be provided with additional customer service support when required.
No, the Hyper Hub is an integrated system and you get use of all the modules when you purchase the software.
The standard contract term is one year.
No, you will be reminded that your contract is coming up for renewal. Three months’ notice is required to cancel.
Yes, there is a $4,400 set-up fee for all new accounts. This can be paid as a lump sum or spread out across monthly payments of the annual contract.
Payment terms are 30 days from invoice.
Licenses are currently included with the Hyper Hub annual subscription. This may vary in time.
Yes, there is a penalty if you wish to terminate your Hyper Hub contract early. You must give three months’ notice to terminate and then you must pay 50% of the remaining payments.
Hyper Hub access is suspended until payment is received. However, we prefer not to get to this stage and will be happy to arrange other payment option – please call us to discuss.
Yes, Hyper Hub is the brainchild from the founder of Hyper Hyper Marketing, Margaux Everett. After years of providing live database and campaign results to her clients, and realising that other marketing platforms are not integrated, Hyper Hyper designed and built the first version of the Hyper Hub in 2005– the one integrated marketing automation software.